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Opening hours
Mo to Fri: 09:00 - 17:00

Contact
Phone number: +31 (0)74-7600200
E-mail: info@fitnessbenelux.nl

Distribution centre
Twekkelerweg 263
7553 LZ Hengelo
The Netherlands

Other data
BIC/Swift: INGBNL2A
IBAN: NL 30 INGB 066 236 4368
K.v.K : 50083899
VAT number: NL822533984B01

Service requests
If you have a service request for an appliance, please submit it online first:

You can do this for the VirtuFit brand via:
https://virtufit.com/service-formulier/

Or for all other brands via: 
https://sporttrader.nl/fitness-benelux-service-aanvraagformulier/

Without this online application, service requests cannot be processed. 

If you have already made a service request, please keep it handy and to:


Frequently asked questions

    To give you the best possible service, we have made a selection of the most frequently asked questions about; cross trainers, home gyms/power stations, exercise bikes, treadmills, rowing trainers and spin bikes. If you have problems with a piece of fitness equipment, you may be able to get by with the following suggestions we have collected below. In most cases, you can solve the problems yourself but should you fail, please reach out to us on the above details and we will notify you within 24 hours about the further procedure and solution. 

    Frequently asked questions about elliptical


    A. Extend lifespan
    B. Assembly
    C. Defects
    D. Adapter

    Frequently asked questions about Homegyms


    A. Extend lifespan
    B. Assembly

    Frequently asked questions about Exercise bikes


    A. Extend lifespan
    B. Assembly
    C. Defects
    D. Adapter

    Frequently asked questions about Treadmills


    A. Extend lifespan
    B. Assembly
    C. Defects
    D. Emergency stop

    Frequently asked questions about Rowers


    A. Extend lifespan
    B. Assembly
    C. Defects
    D. Adapter

    Frequently asked questions about Indoor cycles


    A. Levensduur verlengen
    B. Montage
    C. Defecten













    Frequently asked questions about elliptical

    A. Extend lifespan



    • 1. The upright is fixed with socket head bolts, make sure the bolts are tight at all times. If the bolts are no longer tight enough, this may cause creaking. 
      2. All moving parts mounted to the base of the unit should be greased once every 6 months. This can be done with Vaseline (without acids) or with silicone oil. 
      3. After each use, the device should be cleaned with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop. 
      4. If the crosstrainer has rails on which wheels roll, these rails/wheels should be greased every month. This can be done with Vaseline (without acids) or with silicone oil. 
      5. Do not place the cross trainer in an area with high humidity. For example, a shed or a room with a washing machine. 
      6. If there is a main switch (on/off) on the appliance, it should always be switched off after use.

    B. Assembly



    • 1. Missing parts: If you think you are missing certain parts in your package, carefully check the Styrofoam and the device itself. Some parts (bolts, screws, etc.) are already attached to/in the device. 
      2. Error message: Make sure that all cables are attached carefully. The aluminium legs are very sensitive and these should remain straight. Do you get an error message after assembling your cross trainer? Then you should straighten these aluminium legs again, this may make the error message disappear. 
      3. Transport wheels: Make sure the transport wheels are attached to the front of the device. 
      4. Allen bolts: The upright of crosstrainers contains socket head screws, make sure the socket head spanner is properly inserted into the bolt before applying force to the spanner. This way, you will prevent the head of the socket head bolt from being turned over. 
      5. Message E1: In the housing of the exercise bike there is a reading sensor near the flywheel which measures the speed. This works just like a bicycle computer on a normal bicycle. On the spoke of the wheel is a small magnet and on the front fork of the bike is the reading sensor. If the reading sensor is slightly too far away from the magnet, the speed cannot be read and the display will show code E1. Find the reading sensor in the housing and slide the reading sensor slightly more towards the magnet so that it passes close to it. 
      6. Wave rings: If wave rings are supplied with the device, they should be attached between the stand and the arm.

    C. Defects



    • 1. Squeaking cross trainer: first of all, lubricate all rotating parts with silicone spray. It could also be that a screw is too tight or too loose, causing friction and thus a squeak. If this is the case, try to find out where exactly the squeak is coming from and then loosen or tighten this screw slightly. The screws should be tightened in such a way that they can always be loosened by hand. 
      2. No resistance First of all, check whether you can hear the motor turning. You will hear the motor turning very briefly when you increase or decrease the resistance. If you can hear the motor turning, then all the electronics are fine, but the V-belt has probably come off. You can then open the housing and put the V-belt back on. If you do not hear the motor turning, the motor or display may be faulty. First of all, check whether the cable running up the tube is still properly connected. If the cable is still properly attached, the display will have to be replaced. If that still does not solve the problem, the motor will have to be replaced. 
      3. Ticking noise: It may be that the flywheel (in the housing) hits a cable with every pedalling movement. This may be annoying but will not cause permanent damage to your crosstrainer. To solve this, open the housing and reposition the cable, or you can fix it with a tie-wrap, for example. 
      4. Heart rate display does not function: This can have several causes. 1. The sensor cables running from the heart rate sensor to the display are not properly mounted or have become loose during use. 2. The sensors may have become damp, dirty or greasy, clean them regularly. 3. If you have a lot of calluses on your hands, it is more difficult for the sensors to measure, when this is the case, a chest strap is recommended.

    D. Adapter

    • 1. Where do I connect the adapter? The adapter should be connected to the back of your crosstrainer, at the very bottom. So do not place it in any hole in the display. 
      2. Can I use another adapter for the device? Only use the adapter provided for the unit. If you use an adapter with a different voltage/ampere, this may cause malfunctions.








    Frequently asked questions about Homegyms


    A. Extend lifespan



    • 1. Check the bolts every six months and retighten if necessary 
      2. After each use, clean the appliance with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop. 
      3. Do not place the home gym in a room with high humidity. For example, a shed or a room where the washing machine is located. 
      4. If the machine runs a little stiff, you can lightly grease the steel cables with Vaseline (without acid) or silicone oil.

    B.Assembly



    • 1. Missing parts: If you think you are missing certain parts in your package, carefully check the Styrofoam and the device itself. Some parts (bolts, screws, etc.) are already attached to/in the device. 
      2. Allen bolts: Many homegyms contain socket head bolts, make sure the socket head spanner is properly inserted into the bolt before applying force to the spanner. This way, you will prevent the head of the socket-head screw from being turned over. 
      3. Cables: When assembling the cables from the weights to the pulley, make sure that the cable lies over the pulley correctly. This applies to all cables. The cables should be fully unrolled before mounting. If the cable curls then it must be unrolled straight again.








    Frequently asked questions about Exercise bikes

    A. Extend lifespan

    • 1. Check the bolts every six months and retighten if necessary 
      2. After each use, clean the appliance with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop. 
      3. Do not place the exercise bike in a room with high humidity. For example, a shed or a room where the washing machine is located.

    B. Assembly



    • 1. Missing parts: If you think you are missing certain parts in your package, carefully check the Styrofoam and the device itself. Some parts (bolts, screws, etc.) are already attached to/in the device. 
      2. Pedals: You tighten a left pedal by turning to the left and a right pedal by turning to the right clockwise. If you tighten the left pedal clockwise, there is a risk of damaging the screw thread of this pedal so that the pedal can no longer be put on. 
      3. Error message: Make sure that all cables are attached carefully. The aluminium legs are very sensitive and should remain straight. Do you receive an error message after assembling your exercise bike? Then you should straighten these aluminium legs again, this may make the error message disappear. 
      4. Cables for heart rate measurement: Cables for heart rate measurement are attached to the handlebars. These are often half concealed in the handlebar, make sure the cables are pulled out as far as possible before mounting. You hardly need to use any force to do this. 
      5. Transport wheels: Make sure that the transport wheels are attached to the front of the device. 
      6. Allen bolts: Many exercise bikes contain socket head screws, make sure the socket head spanner is properly inserted into the bolt before applying force to the spanner. This way, you will prevent the head of the socket head bolt from being turned over. 
      7. Message E1: In the housing of the exercise bike there is a reading sensor near the flywheel which measures the speed. This works just like a bicycle computer on a normal bicycle. On the spoke of the wheel is a small magnet and on the front fork of the bike is the reading sensor. If the reading sensor is slightly too far away from the magnet, the speed cannot be read and the display will show code E1. Find the reading sensor in the housing and slide the reading sensor a little more towards the magnet so that it passes close to it.

    C. Defects



    • 1. Squeaking exercise bike: first of all, lubricate all rotating parts with silicone spray. It could also be that a screw is too tight or too loose, causing friction and thus a squeak. If this is the case, try to find out where exactly the squeak is coming from and then loosen or tighten this screw slightly. The screws should be tightened in such a way that they can always be loosened by hand. 
      2. No resistance: First of all, check whether you can hear the motor turning. You will hear the motor turning very briefly when you increase or decrease the resistance. If you can hear the motor turning, then all the electronics are fine, but the V-belt has probably come off. You can then open the housing and put the V-belt back on. If you do not hear the motor turning, the motor or display may be faulty. First of all, check whether the cable running up the tube is still properly connected. If the cable is still properly attached, the display will have to be replaced. If that still does not solve the problem, the motor will have to be replaced. 
      3. Ticking noise when pedalling: This is probably caused by one of the pedals. Disassemble the pedal(s) and then reassemble them. Be careful, the left pedal must be turned counter-clockwise to tighten, the right pedal clockwise. Tighten the pedals firmly. If this does not solve the problem, report it to the supplier. 
      4. Heart rate display does not function: This may have several causes. 1. The sensor cables running from the heart rate sensor to the display are not properly mounted or have become loose during use. 2. The sensors may have become damp, dirty or greasy, please clean them regularly. 3. If you have a lot of calluses on your hands, it is more difficult for the sensors to measure, when this is the case, a chest strap is recommended.

    D. Adapter



    • 1. Where do I connect the adapter? The adapter should be connected to the back of your crosstrainer, at the very bottom. So do not place it in any hole in the display. 
      2. Can I use another adapter for the device? Only use the adapter provided for the unit. If you use an adapter with a different voltage/ampere, this may cause malfunctions.


    Frequently asked questions about Treadmills

    A. Extend lifespan

    • 1. When you start using the treadmill, stand on the rails at all times before the treadmill rolls. Once the belt is rolling then you can stand on the running platform. This way, the motor will be under the least strain. 
      2. After using the treadmill, turn off the switch (on/off). In addition, do not use the emergency switch unnecessarily, only in cases of emergency. In this way, the circuit board is subjected to the least load. 
      3. After each use, clean the unit with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop. 
      4. The running board of the treadmill should be periodically lubricated with petroleum jelly or silicone oil. Lubricating the running board should be done on average once every 2 months, depending on use. If it is dried out it will run less smoothly and will cause more noise. 
      5. Do not place the treadmill in an area with high humidity. So, for example, not in a shed or a room where the washing machine is located. 
      6. Check the bolts every six months and retighten them if necessary. 
      7. Make sure you unscrew the motor compartment of the treadmill once a year (the treadmill should be off). Then you can clean the treadmill from dust including the ventilation part of the motor.

    B. Assembly

    • 1. Missing parts: If you think you are missing certain parts in your package, carefully check the Styrofoam and the device itself. Some parts (bolts, screws, etc.) are already attached to/in the device. 
      2. Error message: Make sure that all cables are attached carefully. The aluminium legs are very sensitive and these should remain straight. Do you get an error message after assembling your cross trainer? Then you should straighten these aluminium legs again, this may make the error message disappear. 
      3. Allen bolts: The treadmills contain Allen bolts, make sure the Allen spanner is properly inserted into the bolt before applying force to the spanner. This way, you will prevent the head of the socket-head bolt from being turned over. 
      4. Treadmill: Make sure that the treadmill's tyre has between 5-7 cm clearance from the treadmill at all times. You can test this by standing in the middle of the belt (on the foot rails) and pulling the belt up on both sides. How to adjust the treadmill tighter is in the enclosed manual. You can obtain an audiovisual explanation from your supplier. 
      5. Gas spring: Assembly of the storage lockout/gas spring should be done with two people. One person can hold the treadmill and the other can mount the lock.

    C. Defects

    • 1. Incline is not functioning properly: In the manual you can find how to calibrate the treadmill step by step. If you no longer have a manual, it can be requested from the supplier. 
      2. Heart rate display does not function: This can have several causes. 1. The sensor cables running from the heart rate sensor to the display are not fitted properly or have become disconnected during use. 2. The sensors may have become damp, dirty or greasy, please clean them regularly. 3. If you have a lot of calluses on your hands, it is more difficult for the sensors to measure, when this is the case, a chest strap is recommended. 
      3. Skewed tread: If the treadmill deviates to the left or right, you can easily solve this. If the treadmill deviates to the left, insert the Allen key into the left side of the tensioner roller and tighten it. If the belt deviates to the right, insert the Allen key into the right side of the tensioner and tighten. You will tighten it by turning the Allen key clockwise. You can obtain an audio-visual explanation from your supplier. 
      4. Knocking noise: A knocking noise is normal and can be heard with any treadmill. The belt is joined in the middle and this causes a slight knocking sound to be heard when the treadmill is on. 
      5. Treadmill jerks when running: The treadmill floats over a smooth plate, which carries your weight. Every time you place your feet on the tread, it touches the underlying plate. This underlying plate should always be smooth so that the tread does not get trapped by your own weight and/or the underlying plate, but continues to glide over the underlying plate. Lubricate the board regularly to avoid this. 
      6. Treadmill does nothing: Every treadmill requires a "Safety Key" to be placed on the display, see the manual for this. If it is not on the display, the treadmill will not do anything. 
      7. Code E1: Solution 1: Under the bonnet of the treadmill, at the cylinder where the belt runs, there is a reading sensor that measures the speed. If the reading sensor is too far away from the magnet, the speed cannot be read and the display shows code E1. Slide the reading sensor slightly more towards the magnet until it just passes it. Solution 2: If solution 1 does not help, the cable attached to the reading sensor may have become loose due to the vibrations. Attach it to the reading sensor and to the circuit board. 8. Code E3: Code E03 means that there is a fault in the circuit board. This can be solved by replacing the whole circuit board. The circuit board is often fixed with two screws, loosen them. Before you pull all the cables from the old circuit board, take a picture of the board to see for yourself which cable is where. The cables are often attached with a bit of glue. This glue is hard and can easily be tapped loose with a small screwdriver. Now that you have taken the picture, you can place the new circuit board and insert the cables in the right place. 
      9. Code E7: The supplied "Safety Key" is not on the treadmill. Attach it to the display to get the treadmill working again. 

    D. Emergency stop

    If (in connection with small children or for other reasons) you want to activate the emergency stop, you can remove the emergency stop after your use. At all times, the main switch must be switched off before you do this.








    Frequently asked questions about Rowers

    A. Extend lifespan

    • 1. Check the bolts every six months and retighten if necessary 
      2. After each use, clean the appliance with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop. 
      3. Do not place the rowing trainer in a room with high humidity. For example, a shed or a room where the washing machine is located.

    B. Assembly




  • 1. Missende onderdelen: Indien u denkt dat u bepaalde onderdelen mist in uw pakket, controleer dan zorgvuldig het piepschuim en het toestel zelf. Sommige onderdelen (bouten, schroeven, etc.) zitten al bevestigd aan/in het toestel.
  • 2. Foutmelding: Let er op dat alle kabels voorzichtig worden bevestigd. De aluminium pootjes zijn zeer gevoelig en deze dienen recht te blijven. Krijgt u een foutmelding na de montage van uw roeitrainer? Dan dient u deze aluminium pootjes weer recht te buigen, dit laat de foutmelding mogelijk verdwijnen.
  • 3. Inbusbouten: In vele hometrainers zitten inbusbouten, zorg ervoor dat de inbussleutel goed in de bout zit voordat u kracht op de sleutel zet. Op deze manier voorkomt u dat de kop van de inbusbout wordt dol gedraaid.
    1. Missing parts: If you think you are missing certain parts in your package, carefully check the Styrofoam and the device itself. Some parts (bolts, screws, etc.) are already attached to/in the device. 
    2. Error message: Make sure that all cables are attached carefully. The aluminium legs are very sensitive and these should remain straight. Do you get an error message after assembling your rowing trainer? Then you should straighten these aluminium legs again, this may make the error message disappear. 
    3. Allen bolts: Many exercise bikes contain socket head bolts, make sure the socket head spanner is properly seated in the bolt before applying force to the spanner. This way, you will prevent the head of the socket-head bolt from being turned over.
    ~
  • C. Defects



    1.1. No resistance: First check whether you can hear the little motor (located in the housing) turn. You will hear the motor turn very briefly when you increase or decrease the resistance. If you hear the motor turning, all the electronics are OK but the V-belt (the same as a bicycle chain) has come off. You can then open the housing and put the V-belt back on. Do you not hear the motor turning? Then the motor or display may be faulty. First check that the cable running into the tube is properly connected to the display and that the aluminium legs are not bent. If the cables are still properly mounted, then the display will have to be replaced. If that does not solve the problem, the motor will have to be replaced. No resistance: First check whether you can hear the little motor (located in the housing) turn. You will hear the motor turn very briefly when you increase or decrease the resistance. If you hear the motor turning, all the electronics are OK but the V-belt (the same as a bicycle chain) has come off. You can then open the housing and put the V-belt back on. Do you not hear the motor turning? Then the motor or display may be faulty. First check that the cable running into the tube is properly connected to the display and that the aluminium legs are not bent. If the cables are still properly mounted, then the display will have to be replaced. If that does not solve the problem then the motor will have to be replaced.
    ~

    D. Adapter



    • 1. Where do I connect the adapter? The adapter should be connected to the front of your rowing trainer. So do not place it in any hole in the display. 2. Can I use a different adapter for the appliance? Only use the adapter provided for the unit. Using an adapter with a different voltage/ampere may lead to malfunctioning.








    Frequently asked questions about Indoor cycles

    A. Extend lifespan



    • 1. Check the bolts every six months and retighten if necessary 
      2. After each use, clean the appliance with a slightly damp cloth and mild soap. If sweat is not removed in time, rust may develop. 
      3. Do not place the spin bike in a room with high humidity. For example, a barn or a room where the washing machine is located.

    B. Assembly



    • 1. Missing parts: If you think you are missing certain parts in your package, carefully check the Styrofoam and the device itself. Some parts (bolts, screws, etc.) are already attached to/in the device. 
      2. Pedals: You tighten a left pedal by turning to the left and a right pedal by turning to the right clockwise. If you tighten the left pedal clockwise, there is a risk that you will damage the screw thread of this pedal so that the pedal can no longer be put on. 
      3. Make sure that all cables are attached carefully. The aluminium legs are very sensitive and should remain straight. Do you receive an error message after assembling your exercise bike? Then you should straighten these aluminium legs again, this may make the error message disappear. 
      4. Transport wheels: Make sure the transport wheels are attached to the front of the unit. 
      5. Allen bolts: Many spinbikes have socket head bolts in them, make sure the socket head spanner is firmly seated in the bolt before applying force to the spanner. This way, you will prevent the head of the socket head bolt from being turned over. 
      6. Message E1: In the housing of the spin bike there is a reading sensor near the flywheel which measures the speed. This works just like a bicycle computer on a normal bicycle. On the spoke of the wheel is a small magnet and on the front fork of the bike is the reading sensor. If the reading sensor is slightly too far away from the magnet, the speed cannot be read and the display will show code E1. Find the reading sensor in the housing and slide the reading sensor a little more towards the magnet so that it passes close to it. 

    C. Defects



    • 1. Squeaking spin bike: The resistance on a spin bike is controlled by one or two blocks that brake the flywheel. If these are no longer properly injected, they can cause a squeaking noise when passing the flywheel. Therefore, re-inject the blocks with silicone spray. 
      2. No resistance: First check whether you hear the motor (if present) running. You will hear the motor turn very briefly when you increase or decrease the resistance. If you hear the motor turning, all the electronics are fine but the V-belt (the same as a bicycle chain) has come off. You can then open the housing and put the V-belt/chain back on. Does the spinbike have a motor and can't you hear it running? Then the motor or the display may be defective. If so, first check whether the cable running up the tube is still properly connected. If the cable is still properly mounted, then the display will have to be replaced. If that doesn't solve the problem then the motor will have to be replaced. 
      3. Ticking noise when pedalling: This is probably caused by one of the pedals. Disassemble the pedal(s) and then reassemble them to the unit. Be careful, the left pedal must be turned counter-clockwise to fasten, the right pedal clockwise. Tighten the pedals firmly. If unresolved, contact the supplier. 
      4. Display: There is a battery on the back of the display, if the display stops working then replacing the battery offers the possible solution. 
      5. Spinbike slips: When a spinbike with a V-belt slips, the V-belt is not tensioned tight enough. This V-belt can be tensioned in two ways, namely: 1. There may be a tension adjuster at the chain guard. 2. If a spinbike does not have a tension regulator, you can move the flywheel forward, this will tighten the V-belt. 

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