Ordering spare parts
Through the form below you can request a part. To order a part, you have to fill in the part number, to be found in the manual, in this form. Are you no longer in possession of the manual? No problem! You can find it on the websites www.virtufit.com and www.flowfitness.com. Find the product you purchased and download the manual.
If the product cannot be found on these websites, then this product is no longer in our assortment. In that case, if you no longer have the manual, please fill in a description of the part in the form.
After completing the form we will inform you whether the requested part is still available, what the delivery time is and what the costs are. If approved we will send you a payment link. As soon as we have received the payment we will proceed with shipping.
Sustainable in motion
At Fitness Benelux, everything revolves around movement. With our fitness equipment we help people stay fit and healthy every day, at home and in the gym. We want to move in the right direction for people, the environment and society too. That is why, in everything we do, we look for ways to work smarter and cleaner.
From self-generated energy and a gas-free head office to a fair supply chain and equipment that lasts for years: we keep fitness accessible without losing sight of the world around it. Below you can read what that looks like in practice, in our own building, in the warehouse, with our suppliers and through the charities we support.
Sustainable from the ground up
At the end of 2025 we moved into a brand-new head office that we designed to be as green as possible from the very first sketch. It uses no gas: solar panels on the roof generate our own electricity and heat pumps take care of both heating and cooling. Smart design choices keep consumption low, from lighting that responds to presence to rainwater that we collect on our own grounds.
It starts where we work. For us, sustainability does not stop at what we sell. It starts in the place where we work together every day.
Cleaner on the move
We make cleaner travel and work as easy as possible, in the warehouse and on the road. Our internal transport is fully electric, from pallet truck to forklift. Our cars are electric too and charge on power from our own solar panels. On top of that, we encourage colleagues to leave the car at home more often.
- Electric driving: our lease cars are fully electric and charge on our own solar power.
- Electric internal transport: in the warehouse, too, all transport is electrically powered.
- Company bicycle: through an attractive lease scheme, colleagues choose a regular bike or e-bike, so the car stays parked more often.
Built to last
The most sustainable product is the one you do not have to replace. That is why we design our fitness equipment for quality and a long lifespan, and make our packaging cleaner step by step.
Less plastic and waste. Styrofoam has almost disappeared, and our own baler compresses the packaging waste. That saves up to 70 to 80% in plastic volume and 50% in cardboard volume. As a result, the waste no longer needs to be collected every week, but only once every two months.
- Long lifespan: sturdy materials and a well-thought-out construction mean years of training enjoyment.
- Recycled material: more and more of our equipment and packaging contains recycled material instead of new raw materials.
- Recycling contribution: through recycling contributions we help ensure responsible collection and processing at the end of the line.
Repair instead of replace
Our own technical service
Our own technical service takes care of the maintenance and repair of fitness equipment. This way products last longer and we prevent unnecessary replacement. That means better service for our customers and less waste of materials.
Responsible down to the last component
Even when a machine has reached the end of its life, we take our responsibility. We set aside usable parts for repair or reuse. What is truly worn out we process together with our certified recycling partner HKS (holding WEEELABEX and ISO, among others), so that electronics, metal and plastic are recycled in the right way. In every country where we operate, we also comply with the regulations on the recycling of appliances, batteries and packaging.
Fit at work
Sport is in our DNA, during working hours too. Colleagues train in our own facilities with exactly the equipment we sell ourselves, and fresh fruit every day keeps everyone sharp. Healthy, energetic people are the foundation of everything we do. When our people feel good, everything grows with them: our team, our organisation and the impact we make.
Fair from start to finish
Responsible business does not stop at our own front door. We work with producers who share our values and keep a close eye on the entire chain.
Charities we support
We are proud of the amount we have donated and of the causes we are able to support with it.
€33,646 donated in 2025 and 2026
- Spin for Life, Fight Cancer
- Duchenne Parent Project
- FC Twente, scoren in de wijk
- De Nije Stichting te Hengelo
- Berrefonds
- Dierenbescherming Enschede
- Kinderlach Twente
- Huntington
- Topsport Noord
- SenExperience
- De Graafschap Verbindt
- Heracles Foundation
- Willem II Betrokken
Moving forward together
We keep looking for ways to do even better, in our building, in the supply chain and in our products. Curious about the equipment we use to get people moving? Take a look at our range.
